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I like the granularity of the RBAC controls that you will have in place with the new remote help tool in Intune MEM admin center portal.

Offer Remote Assistance – Enabled the “new remote assistance session” option in the devices menu.ģ Tier Helpdesk Support RBAC options with Remote Help.

View Screen – Allows the helpdesk admin to start a screen sharing session.

The helpdesk admin can enter the credentials as well.

Elevation – Allows helper to interact with the UAC prompt on end-user’s device.

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Take Full Control of User’s Device – Allows the helper (admin or hepdesk user) to control the end-user’s device.

I think some of these are the minimum permissions required (like “Offer Remote Assistance permission” + one of the other permission) for helpdesk operators to perform remote help. The following list of permissions is mainly required for the admins who will take the remote control of end users’ devices.

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View Reports – Allows update access to the remote assistance app blades (for both Remote Help and TeamViewer).

Update – Allows access to the Monitor and Sessions tab of the remote help blade in MEM Admin center.

Read – Allows read only access to the remote assistance app blades (for both Remote Help and TeamViewer).

RBAC Permissions for Microsoft Remote Help Solution Pic Credit to Microsoft I think this is not required for all remote help support staff. The first set of permissions are for checking the status of the connector etc. The following is the table that Microsoft shared to give an overview of permissions for each MEM Remote Help offering functionality.

Granular option to enter administrative credentials for elivated permissions.

The Intune or MEM admin can set permissions in the Microsoft Endpoint Manager admin center to limit the sessions to have: I have shared the design that Microsoft shared to have three tiers of remoter helper operator permissions. You don’t need to go through the complex integration process with the look of the new remote help solution from the MEM admin center.

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The new Remote Support solution from Microsoft helps IT admins to take the remote control of the Windows 10 or Windows 11 devices that are managed by Intune. Proxy Firewall Network Requirement for Intune Remote Help Setup Integrate Intune Remote Support Solution Remote Help Required for chat services within remote help Used for accessibility features within the app Used for chat services within remote help Might not be available in preview in all markets or for all localizations. Required for logging in to the application (AAD). Required for the Skype framework used by remote help Primary endpoint used for the remote help application NOTE! The connection used is the Remote Desktop Protocol (RDP).

The Remote Help service in place is Remote Assistance Service at. As expected, Remote help communicates over port 443 (HTTPS). Let’s see what are Proxy, Firewall, and Network Requirement for Intune Remote Help Setup. Overview of Remote Help Solution Pic Credit to Microsoft Proxy Firewall Network Requirement for Intune Remote Help Setup This feature will be Generally Available by early next year (2022).

It seems the MEM community got surprised with the other license requirement for the new Intune Remote Assistance solution integrated with the admin center. Microsoft already announced that this comes with an additional premium price over existing EMS or M365 E3/E5 licenses.

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How to Install Intune Remote Help Application Using Intune HTMD Blog () I did review the Teamviewer remote assistance solution (more details at the bottom of this post) integrated into Intune MEM admin center portal. The current remote assistance solution from Teamviewer needs additional integration and connectivity to Teamviewer servers. The Teamviewer solution comes with additional license charges. Microsoft already has a third-party integrated solution ( Teamviewer) for remote assistance or remote control from the MEM admin center portal. Microsoft announced a New Intune Remote Help Solution available with Intune MEM admin center from Microsoft.

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